Community Manager

Aquent; United States; Remote; USD 110,000 - 120,000; Full time

Job summary

Aquent is seeking an experienced Community Manager to join its Marketing team. The role will be the voice of the company across Reddit, Discord, and other social spaces, actively engaging creators, de-escalating issues, and translating online sentiment into actionable product and policy feedback.

Reporting to the Director of Brand and Communications, you will oversee community operations, set engagement guidelines, and partner with cross-functional teams during launches and policy updates to

Qualifications

• 4+ years in community management, brand reputation, or social strategy.
• Deep experience navigating Reddit and Discord culture, plus X, Instagram, Threads, YouTube, Bluesky.
• Strong written communication with the ability to stay calm under pressure and guide executives.
• Hands-on use of social listening and analytics tools and turning unstructured text into dashboards.

Responsibilities

• Reputation & Issue Management: Monitor brand mentions and sentiment across Reddit, Discord, social channels, review sites, and niche forums; escalate with Comms, Trust & Safety, and Legal as needed.
• Community Engagement: Represent the company with an authentic voice; engage on Reddit, Discord, and creator forums; correct misinformation and de-escalate conflicts.
• Voice of the Community: Synthesize qualitative chatter into prioritized, evidence-backed insights for Product, Design, Policy, and Support teams.
• Community Operations & Strategy: Oversee operation, moderation standards, and tooling for company-owned spaces; set engagement guidelines ahead of major launches.

Skills

Community management

Crisis communication

Brand reputation

Data interpretation

Tools

Brandwatch

Sprout Social

Sprinklr

Job description

Location: Remote (Eligible states: CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA)

Compensation: $110,000 - $120,000 base salary (commensurate on location and experience) + comprehensive benefits + bonus

Sponsorship: Not offering visa sponsorship now or in the future; candidates must be legally authorized to work in the United States

Community Manager

Our client - the premier global platform helping creators bring film, games, art, and technology projects to life - seeking an experienced Community Manager to join their Marketing team.

Reporting to the Director of Brand and Communications, this new role serves as the voice of the company and the front line of brand reputation across the broader web. Beyond standard social scheduling, this high-impact role actively engages communities, de-escalates emerging issues, and translates online sentiment into actionable product and policy feedback.

Key Responsibilities

• Reputation & Issue Management: Monitor brand mentions and sentiment across Reddit, Discord, social channels, review sites, and niche forums. Act as an early-warning system for reputational risks, partnering with Comms, Trust & Safety, and Legal to execute escalation playbooks and crisis responses.
• Community Engagement: Represent the company with an authentic, human voice. Engage thoughtfully within Reddit, Discord, and creator forums—correcting misinformation, resolving issues, celebrating creator milestones, and de-escalating conflicts while adhering to platform norms.
• Voice of the Community: Synthesize qualitative chatter and unstructured data into prioritized, evidence-backed insights for Product, Design, Policy, and Support teams to drive business improvements.
• Community Operations & Strategy: Oversee the operation, moderation standards, and tooling for company-owned community spaces. Establish engagement guidelines and advise cross-functional teams ahead of major launches or policy updates.

Qualifications

• Experience: 4+ years in community management, brand reputation, or social strategy, ideally within a marketplace, platform, or consumer tech environment.
• Platform Fluency: Deep, authentic experience navigating Reddit and Discord culture, alongside standard social platforms (X, Instagram, Threads, YouTube, Bluesky) and forum ecosystems.
• Crisis Judgment & Communication: Exceptional written communication with the ability to maintain composure under pressure, quickly discern vocal complaints from genuine crises, and advise executive stakeholders.
• Tooling & Analytics: Hands-on proficiency with social listening and community platforms (e.g., Brandwatch, Sprout Social, Sprinklr) and the ability to turn unstructured text into actionable dashboards and reports.
• Industry Familiarity: Knowledge of the creator economy, crowdfunding dynamics, or maker communities (e.g., tabletop gaming, indie tech, film, design) is a strong plus.

Our client is an equal opportunity employer committed to fostering an inclusive, diverse, and supportive virtual workplace.