Community Reputation & Engagement Lead

Kickstarter PBC; Sacramento (CA); À distance; USD 110 000 - 125 000; Plein temps

Résumé du poste

Kickstarter PBC is seeking an experienced Community Manager to lead our presence across social channels, Reddit, Discord, and creator forums. You will monitor sentiment, respond to emerging narratives, and work with Communications, Trust & Safety, Legal, and leadership on high-stakes moments.

You will shape voice guidelines, coach teammates, and drive a data-informed feedback loop to inform Product, Design, and Support. This is a virtual team with US-based locations.

Qualifications

• 4+ years in community management, social media, reputation management, or a related role.
• Fluency in Reddit and Discord as a longtime participant, not just a brand account.
• Experience across major social platforms (X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, Threads).
• Experience monitoring sentiment on review sites and forums.

Responsabilités

• Monitor brand mentions and sentiment across social channels in real time, and lead responses for high-stakes moments with cross-functional partners.
• Engage credibly in Reddit and Discord communities, following each community’s rules and culture.
• Own a community feedback program, turning input into prioritized insights for product, design, policy, and support.
• Own the strategy and operation of Kickstarter-owned community spaces, including moderation guidelines and tooling.

Connaissances

Community management

Social media

Reputation management

Crisis communication

Reddit & Discord

Outils

Sprout Social

Brandwatch

Meltwater

Mention

Description du poste

Kickstarter PBC is seeking an experienced Community Manager to lead our presence across social channels, Reddit, Discord, and creator forums. You will monitor sentiment, respond to emerging narratives, and work with Communications, Trust & Safety, Legal, and leadership on high-stakes moments.

You will shape voice guidelines, coach teammates, and drive a data-informed feedback loop to inform Product, Design, and Support. This is a virtual team with US-based locations.