Senior Service Manager II: Lead Maintenance & Ops Excellence

Irvine Company; Irvine (CA); On-site; USD 76,000 - 98,000; Full time

Benefits offered by this job

Performance incentive program

Job summary

Irvine Company Apartment Communities is seeking a Senior Service Manager to oversee maintenance operations for one or more communities, supervise the on-site service team, manage budgets, and drive exceptional resident service. The role emphasizes safety, vendor coordination, and cost efficiency.

You will implement preventive maintenance programs, coordinate with outside contractors, and ensure compliance with safety and regulatory standards while maintaining Irvine Company’s high service

Qualifications

• Clear and effective English communication (verbal and written).
• Ability to communicate with residents, vendors and staff.
• Willingness to work non-standard hours, including evenings, weekends and holidays.

Responsibilities

• Hire, train, onboard and develop maintenance team members; build engagement and retention.
• Foster a customer-service culture for residents, vendors, and employees; drive proactive maintenance touchpoints.
• Monitor and act on key maintenance KPIs; lead the onsite management team to meet goals.
• Manage operating budgets and assist with CapEx/NRO planning; identify cost-saving opportunities.
• Ensure facilities meet Irvine Company standards; coordinate with development teams on reinvestment projects.
• Direct daily/weekly/monthly planning; conduct 1:1s and participate in daily huddles.
• Provide safety, technical and management training to the maintenance team.
• Implement preventive maintenance strategies and schedules for the community.
• Ensure compliance with fire/life safety, health, and environmental regs; maintain permits.

Skills

English proficiency

Valid driver's license

Multilingual ability

Time management

Education

High school diploma

Job description

Irvine Company Apartment Communities is seeking a Senior Service Manager to oversee maintenance operations for one or more communities, supervise the on-site service team, manage budgets, and drive exceptional resident service. The role emphasizes safety, vendor coordination, and cost efficiency.

You will implement preventive maintenance programs, coordinate with outside contractors, and ensure compliance with safety and regulatory standards while maintaining Irvine Company’s high service