Apartment Community GM: Lead Teams & Service Excellence

Irvine Company; San Jose (CA); On-site; USD 135,000 - 169,000; Full time

Job summary

Irvine Company Apartment Communities seeks a General Manager to lead operations for one or more communities in the San Jose area. You will oversee the on-site management team, drive resident relations, and manage financial performance to budget while upholding Irvine Company standards.

This role requires 5–7 years of related experience, a high school diploma or bachelor’s degree, and certifications such as CPM or Real Estate License.

Qualifications

• Excellent English communication skills (verbal and written).
• Strong customer service mindset and leadership abilities.
• Ability to analyze and interpret financial statements.
• Experience managing budgets and driving revenue opportunities.
• CPM certification or Real Estate License is preferred.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds to resident requests and concerns.
• Leads onsite leadership team to ensure goals/expectations are achieved.
• Trains, onboards and develops team members with focus on engagement and retention.
• Manages property financial performance, budget variances, and revenue opportunities; develops community strategy.
• Oversees leasing, maintenance and resident services across the property.
• Ensures Irvine Company standards are met at all times.
• Monitors key metrics and sets renewal/leasing goals; tracks NPS and customer feedback.
• Ensures plans are in place to achieve company targets.

Skills

English proficiency

Leadership

Education

High school diploma

Bachelor's degree preferred

CPM certification

Real Estate License

Job description

Irvine Company Apartment Communities seeks a General Manager to lead operations for one or more communities in the San Jose area. You will oversee the on-site management team, drive resident relations, and manage financial performance to budget while upholding Irvine Company standards.

This role requires 5–7 years of related experience, a high school diploma or bachelor’s degree, and certifications such as CPM or Real Estate License.