Senior Commercial Insurance Account Manager

Insurance Office of America; New Braunfels (TX); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America seeks an experienced Commercial Insurance Account Manager in Texas to manage a confirmed book of business. The role focuses on day-to-day client service, policy administration, and renewal management for construction and contractor accounts.

Multiple experience levels include Account Manager, Senior Account Manager and Senior Account Executive. You will maintain strong client relationships, support underwriting with information gathering, monitor expirations, and

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• CIC or equivalent designation preferred.
• Strong customer service, communication, organizational, and analytical skills.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Maintain technical insurance knowledge and industry awareness.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Client relationship management

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America seeks an experienced Commercial Insurance Account Manager in Texas to manage a confirmed book of business. The role focuses on day-to-day client service, policy administration, and renewal management for construction and contractor accounts.

Multiple experience levels include Account Manager, Senior Account Manager and Senior Account Executive. You will maintain strong client relationships, support underwriting with information gathering, monitor expirations, and