Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Fayetteville (NC); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

401K with employer match

Professional growth opportunities

Job summary

Insurance Office of America, Inc. is seeking an experienced Account Manager/Senior roles to support a diverse book of commercial clients.

The position emphasizes day-to-day client service, policy administration, and renewal activity across construction and contractor accounts, with opportunities for advancement based on licensure and performance. Ideal candidates bring 5–10+ years in commercial insurance or account management, an active P&C license, and strong communication and analytical

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Account management

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma or equivalent

CIC designation preferred

Job description

Insurance Office of America, Inc. is seeking an experienced Account Manager/Senior roles to support a diverse book of commercial clients.

The position emphasizes day-to-day client service, policy administration, and renewal activity across construction and contractor accounts, with opportunities for advancement based on licensure and performance. Ideal candidates bring 5–10+ years in commercial insurance or account management, an active P&C license, and strong communication and analytical