Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Selma (TX); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401K match

Holidays & vacation

Sick time

Job summary

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager in Texas to manage an assigned book of business, deliver day-to-day client service, and support policy administration, renewals, and billing.

You will respond to client inquiries and maintain strong relationships. The role requires 3+ years account management or 5+ years insurance experience, an active P&C license, and knowledge of brokerage operations.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license (P&C).
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.

Skills

Account management

Client service

Communication

Analytical skills

P&C license

Education

High School Diploma

CIC designation

Job description

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager in Texas to manage an assigned book of business, deliver day-to-day client service, and support policy administration, renewals, and billing.

You will respond to client inquiries and maintain strong relationships. The role requires 3+ years account management or 5+ years insurance experience, an active P&C license, and knowledge of brokerage operations.