Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Angel Run (FL); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

Vacation time

Sick time

401K with employer match

Professional growth

Work life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. seeks a Commercial Insurance Account Manager to manage a book of business, deliver daily client service, and support renewal/retention efforts. Role supports construction, contractors, and broader agency operations.

We value 5–10+ years of commercial insurance experience, an active P&C license, and strong knowledge of brokerage operations. Excellent client service and collaboration are essential for success.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.

Skills

Account management

Active insurance license

Customer service

Communication

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. seeks a Commercial Insurance Account Manager to manage a book of business, deliver daily client service, and support renewal/retention efforts. Role supports construction, contractors, and broader agency operations.

We value 5–10+ years of commercial insurance experience, an active P&C license, and strong knowledge of brokerage operations. Excellent client service and collaboration are essential for success.