Hybrid Commercial Claims Specialist

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Liberty Mutual Insurance in Indianapolis is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within policy terms and authority. The role emphasizes collaboration, accuracy, and timely resolutions, with education and training paid by Liberty Mutual.

The position supports a hybrid work setting with occasional in-office presence and a focus on customer service, claims processing, and effective communication with insureds,

Qualifications

• Bachelor’s degree preferred or high school equivalent accepted.
• 1–2 years of claims handling experience.
• License may be required in multiple states by state law.

Responsibilities

• Investigates claims using internal and external resources, speaking with insureds and involved parties.
• Extensive direct interaction with insureds, claimants, agents and internal customers.
• Determines policy coverage through data analysis and policy terms, notifies relevant parties.
• Establishes claim reserve requirements and makes adjustments during processing.
• Determines and negotiates settlements within authority limits.
• Writes simple to moderately complex property damage or auto damage estimates.
• Takes statements when necessary and collaborates with Field Appraisal, Subrogation, and SIU as appropriate.
• Maintains accurate claim files and documentation throughout the life cycle.

Skills

Customer service

Communication skills

Technology skills

Education

Bachelor’s Degree preferred

Job description

Liberty Mutual Insurance in Indianapolis is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within policy terms and authority. The role emphasizes collaboration, accuracy, and timely resolutions, with education and training paid by Liberty Mutual.

The position supports a hybrid work setting with occasional in-office presence and a focus on customer service, claims processing, and effective communication with insureds,