Senior Collision Estimator & Service Advisor

Classic Collision; Kerrville (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

401K match

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision seeks a Service Advisor/Collision Estimator in Kerrville, TX to be the primary contact for customers from drop-off to delivery. You’ll prepare estimates for customers and insurers per guidelines and partner with insurance companies to manage claims for the best customer experience.

You’ll maintain updates with customers, coordinate with technicians to confirm all damages, and uphold high customer satisfaction scores while performing quality inspections before vehicle delivery.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Strong organizational skills

Clear written, phone, and in-person沟通

Tools

CCC1 estimating software

I-CAR ASE certification

Job description

Classic Collision seeks a Service Advisor/Collision Estimator in Kerrville, TX to be the primary contact for customers from drop-off to delivery. You’ll prepare estimates for customers and insurers per guidelines and partner with insurance companies to manage claims for the best customer experience.

You’ll maintain updates with customers, coordinate with technicians to confirm all damages, and uphold high customer satisfaction scores while performing quality inspections before vehicle delivery.