Senior Collision Estimator & Repair Experience Lead

Crash Champions; Bellevue (NE); On-site; USD 65,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with operations across the U.S. We educate customers on repair processes, insurance procedures, rights, and value, and manage estimates from initial review to final lock.

The role focuses on guiding each repair, maintaining Crash Champions quality standards, and keeping customers informed throughout the process to deliver an exceptional experience.

Qualifications

• Customer Service skills required.
• Strong organization and multi-tasking abilities in a fast-paced setting.
• Knowledge of dealing with insurance partners is preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier-specific requirements are complete.

Skills

Customer Service

Organization

Multi-tasking

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with operations across the U.S. We educate customers on repair processes, insurance procedures, rights, and value, and manage estimates from initial review to final lock.

The role focuses on guiding each repair, maintaining Crash Champions quality standards, and keeping customers informed throughout the process to deliver an exceptional experience.