Accounts Collections Specialist

Paylocity; Town Center (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Paylocity is seeking a Collections Specialist to manage customer accounts and ensure timely receivables while maintaining positive relationships. You will monitor aging reports, contact customers to secure payment, and negotiate arrangements in line with policy.

Ideal candidates have 2+ years in collections or AR, experience with ERP systems, and strong communication skills. The role emphasizes reducing bad debt and coordinating with Sales, CS, and Accounting to improve cash flow.

Qualifications

• 2+ years in collections, accounts receivable, or related finance role.
• Experience working with ERP and AR environment preferred.
• Strong communication and negotiation skills with customers.

Responsibilities

• Monitor aging reports and prioritize collection activities.
• Contact customers by phone, email, and mail to secure payment.
• Negotiate payment arrangements and settlements per policy.
• Investigate billing discrepancies and resolve account issues.
• Collaborate with Sales, CS, Operations, and Accounting to resolve delays.
• Maintain detailed documentation and reconcile accounts.

Skills

Collections experience

Accounts receivable

Negotiation

Documentation

Cross-functional collaboration

Education

Bachelor's degree in Accounting/Finance/Business Administration or related field

Tools

ERP systems

Job description

Description

MISSION OF THE POSITION

The Collections Specialist is responsible for managing customer accounts to ensure timely collection of outstanding receivables while maintaining positive business relationships. This position proactively monitors aging reports, investigates delinquent accounts, resolves billing disputes, negotiates payment arrangements, and collaborates with internal departments to reduce outstanding balances and minimize financial risk.

• Proactively monitor aging reports to identify and prioritize collection activities.
• Contact customers via phone, email, and written correspondence to secure payment of outstanding balances and resolve delinquent accounts.
• Negotiate payment arrangements, settlements, and repayment plans in accordance with company policies and procedures.
• Investigate and resolve billing discrepancies, disputed invoices, deductions, short payments, and other account-related issues.
• Analyze customer payment trends, account history, and financial information to assess collection risk and recommend appropriate actions.
• Collaborate with Sales, Customer Service, Operations, and Accounting teams to resolve issues impacting timely payment and account resolution.
• Maintain accurate and detailed documentation of collection efforts, customer communications, payment commitments, and account status updates.
• Reconcile customer accounts and research unapplied cash, payment variances, and account discrepancies.
• Escalate high-risk or severely delinquent accounts and recommend placing customers on hold or legal action.
• Prepare and maintain accounts receivable, collections, and aging reports to support management decision-making and cash flow objectives.
• Ensure compliance with company policies, internal controls, and applicable financial and collection regulations.
• Support continuous improvement initiatives that enhance collection effectiveness, reduce bad debt exposure, and improve overall accounts receivable performance.

Requirements

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• 2+ years of experience in collections, accounts receivable, customer account management, or a related accounting/finance role preferred.
• Experience working within an ERP system and accounts receivable environment preferred.
• Experience negotiating payment arrangements and resolving customer disputes preferred.