Onsite Collections Specialist - 1-Year Contract (Miami)

Westinghouse Electric Company; Canton (MA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Comprehensive Health and Income Protec

401(k) Savings Plan

Paid Vacations for Qualifying Position

Job summary

Westinghouse Electric Company, through WECTEC Staffing Services, is seeking a Collections Specialist for an onsite 1-year contract in Miami, FL 33134. You will manage delinquent accounts across aging buckets (1-120+ days) and collaborate with multiple internal teams to resolve payment issues and pursue collections.

The role requires a minimum of 3 years in collections, a high school diploma, and proficiency with Zuora, Salesforce, CIS, and Microsoft 365.

Qualifications

• 3+ years in a collections role handling aging and default accounts.
• High school diploma required; college degree helpful.

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities via calls, emails, texts, and formal letters.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and aging reports.
• Analyze aging AR and monitor for non-payment trends.
• Offer payment plans, process payments, and evaluate extension eligibility.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements and gather documents to resolve balances.

Skills

Collections experience

Customer communications

Education

High School Diploma

Tools

Zuora

Salesforce

CIS

Microsoft 365

Job description

Westinghouse Electric Company, through WECTEC Staffing Services, is seeking a Collections Specialist for an onsite 1-year contract in Miami, FL 33134. You will manage delinquent accounts across aging buckets (1-120+ days) and collaborate with multiple internal teams to resolve payment issues and pursue collections.

The role requires a minimum of 3 years in collections, a high school diploma, and proficiency with Zuora, Salesforce, CIS, and Microsoft 365.