Collector-Experienced

Westinghouse Electric Company; Norwell (MA); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Health and income protection

401(k) Savings Plan

Paid Vacations

Job summary

WECTEC Staffing Services seeks an experienced Collections Specialist to manage delinquent accounts across aging buckets (1–120+ days), including First Payment, Defaults, Write-offs, Legal and Bankruptcy. You will perform daily collection activities via calls, emails, texts, and letters, maintaining a structured follow-up system to ensure commitments are met.

Requirements include 3+ years in collections, a high school diploma (college degree preferred), and proficiency with Zuora, Salesforce, CIS

Qualifications

• Minimum 3 years in a collection's role managing aging and default accounts.
• High school diploma required; college degree preferred.
• Zuora (billing and subscription management).
• Salesforce (CRM and case tracking).
• CIS (Customer Information System).
• Microsoft 365 Suite (Excel, Outlook, Teams).

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Skills

Collections

Communication

Team collaboration

Education

High school diploma; college degree preferred

Tools

Zuora

Salesforce

CIS

Microsoft Excel

Microsoft Outlook

Teams

Job description

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Opportunity Overview:

Collector, Experienced

Contract 1 Year

We offer no per diem or relocation assistance, so we will ask you to live within a drivable distance of Coral Gables, FL.

Your Day-to-Day:

Collections Specialist to manage and resolve delinquent accounts across multiple aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy.

Responsibilities:

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Who You Are:

• Experience: Minimum 3 years in a collection's role managing aging and default accounts.
• Education: High school diploma required; college degree.
• Software Proficiency:
  • Zuora (billing and subscription management)
  • Salesforce (CRM and case tracking)
  • CIS (Customer Information System)
  • Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams)

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. We estimate the base salary range for this position, which is dependent upon review of qualifications, to be $25/hour to $28/hour.

WECTEC Staffing Services continues to place technical resources into important roles globally. You can learn more by visiting www.wectecstaffing.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.