Senior Collections Manager: Lead & Optimize Compliance

Neighbors Credit Union; St. Louis (MO); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short Term and Long-Term Disability

HRA and FSA

401(k) with matching contributions

Tuition Reimbursement

Birthday Time Off

Vacation Time Off

Sick Time Off – Can be used for both员工

Paid Parental Leave

Job summary

Neighbors Credit Union is seeking a Member Solutions Manager in Missouri to lead the Collections Department, ensure compliant, risk-balanced delinquency management, and drive member-centric recoveries.

You will supervise staff, manage vendors, oversee legal recoveries, and continually improve collection processes while aligning with policies, regulators, and industry best practices to maximize recoveries and efficiency.

Qualifications

• 5+ years of experience in collections or related financial field.
• Supervisory experience required.
• Knowledge of federal and state collection laws and regulations.
• Able to lead staff and improve processes.

Responsibilities

• Lead, coach, develop, and supervise Collections staff.
• Direct delinquency portfolio and recovery strategies while ensuring compliance.
• Oversee all recovery operations including charge-offs, bankruptcies, etc.
• Review hardship requests, deferments, and loan modifications.
• Manage collection systems, payment processing, and third-party vendors.
• Monitor KPIs, reporting, QA, and process improvements.
• Serve as liaison with auditors, regulators, and examiners.

Skills

Staff leadership

Coaching

Performance management

Vendor management

Regulatory knowledge

Education

Two year college degree or equivalent certification

Specialized certification or license

Job description

Neighbors Credit Union is seeking a Member Solutions Manager in Missouri to lead the Collections Department, ensure compliant, risk-balanced delinquency management, and drive member-centric recoveries.

You will supervise staff, manage vendors, oversee legal recoveries, and continually improve collection processes while aligning with policies, regulators, and industry best practices to maximize recoveries and efficiency.