Senior Collections Specialist - Leasing Delinquency Expert

Financial Pacific Leasing, Inc.; Federal Way (WA); On-site; USD 46,000 - 53,000; Full time

Job summary

Financial Pacific Leasing, Inc. is seeking a Senior Collections Specialist to maintain effective collection percentages for delinquent accounts and to resolve 91–120 day past due contracts. The role emphasizes professional customer interactions, accurate notes, and adherence to FDCPA/UDAAP rules.

This is a full-time, on-site position located in Federal Way, WA. You will negotiate resolutions, manage payment plans, and coordinate with attorneys or departments as needed while meeting productivity

Qualifications

• High school diploma or equivalent required.
• Previous collections experience preferred, especially in leasing/contract environments.
• Strong data entry skills and ability to multitask.

Responsibilities

• Communicate with lessees to resolve delinquent contracts by phone, mail, and in-person.
• Maintain accurate collection notes and update collection screens with conversations and payment plans.
• Prepare repossession, settlement, and demand-related packets as needed.
• Meet assigned call volume and maintain professional conduct in all interactions.
• Adhere to bank regulations and internal policies, including confidentiality and UDAAP/FDCPA tenets.

Skills

Data entry

Multitasking

Relationship building

Critical thinking

Communication

Education

High School Diploma or equivalent

Job description

Financial Pacific Leasing, Inc. is seeking a Senior Collections Specialist to maintain effective collection percentages for delinquent accounts and to resolve 91–120 day past due contracts. The role emphasizes professional customer interactions, accurate notes, and adherence to FDCPA/UDAAP rules.

This is a full-time, on-site position located in Federal Way, WA. You will negotiate resolutions, manage payment plans, and coordinate with attorneys or departments as needed while meeting productivity