Senior Collections Specialist

Columbia Bank; Federal Way (WA); On-site; USD 30,000 - 35,000; Full time

Job summary

Columbia Bank, through its FinPac subsidiary, is seeking a Collections Specialist to contact lessees 91–120 days past due and negotiate repayment plans. You will handle settlements, extensions, and forbearance within authority, while maintaining detailed notes and complying with FDCPA/UDAAP standards.

This onsite role in Federal Way WA offers a pay range of $22.00–$25.50 per hour, with potential incentive opportunities based on performance and location. Apply via [e-mail].

Qualifications

• High school diploma or equivalent required.
• Experience in collections, preferably in leasing/contract environment.
• Strong data entry and multitasking abilities.
• Ability to learn and follow bankPolicies, procedures and systems.
• Proven ability to build relationships and think critically to resolve issues.

Responsibilities

• Communicate with lessees 91–120 days past due via phone, mail and in person.
• Meet and exceed NPA goals and arrange resolutions when partial payments are required.
• Negotiate insurance issues and coordinate collection of late charges and fees.
• Maintain accurate collection notes and prepare documentation for demands or litigation when needed.
• Ensure policy compliance, timely reporting and professional interaction with customers and staff.

Skills

Data entry

Multi-tasking

Relationship building

Critical thinking

Reading/writing/basic math

Education

High school diploma

Job description

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About The Role

• Communicates with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact.
• Possesses and demonstrates strong telephone customer service skills.
• Responsible to meet and exceed goals (specifically NPA).
• Responsible for making resolution arrangements when accepting less than total due.
• Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts undefined
• Ensures collection of late charges and miscellaneous fees as appropriate.
• Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
• Prepares repossession authorization packets as needed.
• Meets individual call volume as assigned by management and calls are made in a professional manner.
• Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
• Prepare files for Attorney Demand Letters/Litigation packets when necessary.
• Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
• Maintains current knowledge and adherence of UDAAP and FDCPA tenets.
• Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company.
• Provides highest level of Customer Service to all lessees, vendors, brokers and staff.
• Maintains confidentiality of all company information.
• Develops and maintains positive relationships with all Financial Pacific Company managers and staff. Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”.
• May perform other duties as assigned.

About You

• Must be a high school graduate or equivalent.
• Previous collections experience required.
• Collection experience in a leasing/contract environment or equivalent preferred.
• Data entry skills and the ability to multi-task.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Consistently demonstrates ability and willingness to build relationships with associates.
• Ability to think critically and provide appropriate solutions.
• Requires reading, writing and basic math skills.

The pay range for this role is $22.00 - $25.50.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing And Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.