Delinquency Recovery Specialist

Exeter Finance; United States; On-site; USD 26,000 - 31,000; Full time

Job summary

Exeter Finance is seeking a collections specialist to minimize losses by recovering delinquent accounts and arranging payment solutions. You will contact customers, document all interactions, and coordinate with internal teams to ensure compliant, effective resolutions.

The role emphasizes negotiation, documentation, and adherence to FDCPA guidelines, with opportunities to develop expertise in collections processes and software. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• 0–3 years in collections, customer service, or related field preferred.
• Strong negotiation skills for mutually beneficial payment plans.
• Proficiency with collection software and MS Office.

Responsibilities

• Contact customers by phone to collect overdue payments and discuss payment arrangements.
• Ensure accurate documentation of all interactions in collection systems.
• Review delinquent accounts to determine best collection strategies and escalate complex cases as needed.
• Monitor payment trends and engage customers showing financial difficulty.
• Work toward meeting individual and team collection targets and resolution rates.
• Collaborate with legal and customer service teams to resolve issues in line with FDCPA rules.
• Ensure compliance with all applicable laws and company guidelines.

Skills

Negotiation

Communication

Documentation

Organization

Problem-solving

Empathy

Education

High school diploma or equivalent

Tools

MS Office

Collection software

Job description

Exeter Finance is seeking a collections specialist to minimize losses by recovering delinquent accounts and arranging payment solutions. You will contact customers, document all interactions, and coordinate with internal teams to ensure compliant, effective resolutions.

The role emphasizes negotiation, documentation, and adherence to FDCPA guidelines, with opportunities to develop expertise in collections processes and software. Equal opportunity employer.