Senior Collections Specialist: Complex Accounts

Guardian Alarm; Southfield (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Guardian Alarm is seeking a Collections Specialist II to manage a portfolio of complex delinquent accounts, negotiate settlements, and apply advanced collection strategies in a high-volume environment. You will review billing histories, coordinate with internal teams, escalate to leadership when needed, and ensure compliant, accurate documentation while maintaining professional customer communications.

This role requires strong negotiation, problem solving, and CRM proficiency to recover

Qualifications

• Experience in collections and delinquency management.
• Ability to negotiate payment arrangements and settlements.
• Strong written and verbal communication skills.
• Proven ability to research and reconcile complex accounts.
• Proficiency with CRM, billing, and related systems.

Responsibilities

• Manage a portfolio of complex delinquent accounts (121+ days past due).
• Negotiate payment arrangements and settlements within policy.
• Review billing histories and contract details to determine next steps.
• Escalate accounts to leadership when necessary.
• Maintain thorough documentation of collection activity and communications.
• Collaborate with internal departments to resolve issues affecting collections.

Skills

Collections knowledge

Negotiation

Communication

Problem solving

Attention to detail

CRM systems

Account management

Team collaboration

Microsoft Office

Education

Associate degree in Business/Finance/Accounting

High school diploma or equivalent

Tools

CRM software

Billing software

Job description

Guardian Alarm is seeking a Collections Specialist II to manage a portfolio of complex delinquent accounts, negotiate settlements, and apply advanced collection strategies in a high-volume environment. You will review billing histories, coordinate with internal teams, escalate to leadership when needed, and ensure compliant, accurate documentation while maintaining professional customer communications.

This role requires strong negotiation, problem solving, and CRM proficiency to recover