Senior Collections Specialist — Delinquent Accounts

Westinghouse Electric Company; Coral Gables (FL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Health and Income Pro-te

401(k) Savings Plan

Paid Vacations for Qualifying Posit

Job summary

WECTEC Staffing Services is seeking an Experienced Collections Specialist in Coral Gables, FL to manage delinquent accounts across aging buckets from early delinquency to legal stages. You will conduct daily outreach via calls, emails, and letters, and collaborate with Service, Billing, and Legal teams to resolve issues.

Minimum 3 years in collections, high school diploma or college degree, and proficiency with Zuora, Salesforce, CIS, and MS 365 are required.

Qualifications

• Experience: Minimum 3 years in collections handling aging and default accounts.
• Education: High school diploma required; college degree preferred.
• Software: Zuora, Salesforce, CIS, MS 365 Suite (Excel, Outlook, Teams).

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities via calls, emails, texts, and letters.
• Collaborate with Customer Service, Billing, and Legal teams to resolve issues.
• Prepare weekly forecasts by aging buckets and monitor non-payment trends.
• Negotiate settlements and manage payment plans with customers.
• Coordinate with third-party agencies and escalate disputes to litigation when needed.

Skills

Collections

Aging accounts

Delinquency management

Negotiation

Communication

Education

High school diploma or college degree

Tools

Zuora

Salesforce

CIS

MS 365

Job description

WECTEC Staffing Services is seeking an Experienced Collections Specialist in Coral Gables, FL to manage delinquent accounts across aging buckets from early delinquency to legal stages. You will conduct daily outreach via calls, emails, and letters, and collaborate with Service, Billing, and Legal teams to resolve issues.

Minimum 3 years in collections, high school diploma or college degree, and proficiency with Zuora, Salesforce, CIS, and MS 365 are required.