AR & Collections Specialist — Growth Path

ABC-Home-; Cypress (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

ABC Home & Commercial Services seeks a detail-oriented Collection Specialist to manage customer accounts, follow up on balances, and resolve payment issues with professionalism. You will conduct collections via phone, text, and email, maintain records, and support billing functions while delivering excellent customer service and striving to meet monthly goals in a growing company.

The ideal candidate communicates effectively, handles sensitive situations with tact, and prioritizes accuracy and

Qualifikationen

• Previous collections, accounts receivable, billing, or customer service experience preferred.
• 2+ years of collections or accounts receivable experience is a plus.
• Strong verbal and written communication skills.
• Comfortable making frequent outbound calls and having payment-related conversations.
• Strong negotiation and problem-solving skills.
• Ability to remain professional and composed when handling difficult or sensitive customer situations.
• Strong attention to detail and accuracy.
• Excellent organization and time-management skills.
• Ability to manage multiple accounts and competing priorities.
• Comfortable working with repetitive tasks while maintaining accuracy.
• Some college education required, accounting or finance major is a plus
• At least one year of collection experience
• Intermediate skills in Excel, including VLOOKUP, and Pivot Tables

Aufgaben

• Collections via phone, text, email, or other company-approved means.
• Maintain accurate records of all collection activities
• Meet or exceed monthly collection goals
• Process, record, and apply incoming payments
• Assist with billing and invoicing functions
• Reconcile customer accounts and resolve customer disputes
• Handling customer inquiries
• Other duties as assigned

Kenntnisse

Collections

Accounts receivable

Customer service

Negotiation

Communication

Excel basics

Ausbildung

Some college education

Accounting/Finance major is a plus

Tools

Excel (VLOOKUP, Pivot Tables)

Jobbeschreibung

ABC Home & Commercial Services seeks a detail-oriented Collection Specialist to manage customer accounts, follow up on balances, and resolve payment issues with professionalism. You will conduct collections via phone, text, and email, maintain records, and support billing functions while delivering excellent customer service and striving to meet monthly goals in a growing company.

The ideal candidate communicates effectively, handles sensitive situations with tact, and prioritizes accuracy and