Collections Specialist

LHH; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

LHH is seeking a Collections Specialist to join its accounting and finance team in the United States. The role focuses on managing an assigned portfolio of customer accounts, driving timely payment collection, reducing past-due balances, and sustaining positive customer relationships.

Ideal candidates will have strong communication, sound judgment, and the ability to balance collections activities with customer service while complying with regulations and company policies.

Qualifications

• 1+ years of collections, accounts receivable, customer service, or related experience.
• Knowledge of accounts receivable processes and collection practices.
• Familiarity with ERP, CRM, or billing systems is preferred.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsibilities

• Manage a portfolio of commercial and consumer accounts to improve cash flow and reduce delinquent balances.
• Conduct high-volume outbound collection efforts through phone and email communications.
• Follow up on past-due invoices and document all collection activities in company systems.
• Coordinate with internal departments to resolve account disputes and ensure timely resolution.
• Negotiate payment arrangements within established company guidelines.
• Monitor aging reports and work to reduce balances in 30, 60, and 90+ day categories.

Skills

Communication skills

Customer service

Attention to detail

Dispute resolution

Tools

ERP system

CRM system

Microsoft Office (Excel/Outlook)

Job description

A growing service-based organization is seeking a Collections Specialist to join its accounting and finance team. This role is responsible for managing an assigned portfolio of customer accounts, driving timely payment collection, reducing past-due balances, and maintaining positive customer relationships. The ideal candidate will possess strong communication skills, sound judgment, and the ability to balance collections activities with customer service.

Key Responsibilities

• Manage a portfolio of commercial and consumer accounts to improve cash flow and reduce delinquent balances.
• Conduct high-volume outbound collection efforts through phone and email communications.
• Follow up on past-due invoices and document all collection activities in company systems.
• Identify billing discrepancies, payment issues, and customer concerns requiring further investigation.
• Coordinate with internal departments to resolve account disputes and ensure timely resolution.
• Negotiate payment arrangements within established company guidelines.
• Apply account restrictions, release holds, and support account maintenance activities as appropriate.
• Monitor aging reports and work to reduce balances in 30, 60, and 90+ day categories.
• Prepare documentation and recommendations for accounts requiring agency placement, legal review, or write-off consideration.
• Maintain professionalism and customer goodwill while effectively collecting outstanding balances.
• Ensure compliance with company policies and applicable collection regulations.
• Perform additional duties and special projects as assigned.

Qualifications

• 1 or more years of collections, accounts receivable, customer service, or related experience.
• Knowledge of accounts receivable processes and collection practices.
• Familiarity with ERP, CRM, or billing systems is preferred
• Proficiency with Microsoft Office, including Excel and Outlook.
• Understanding of collection regulations and best practices is a plus.