Collections Analyst II

IGS Energy; Ohio; Hybrid; USD 52,000 - 75,000; Full time

Job summary

IGS Energy in Ohio is seeking a Collections Analyst II to manage a commercial and industrial accounts receivable portfolio, aiming to reduce delinquencies while safeguarding the company from financial exposure.

This role supports both pre- and post-payment activities, negotiates payment arrangements within policy, and collaborates with internal and external partners to resolve disputes, all while documenting actions in CRM systems.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field.
• At least two years of collections experience.
• Strong analytical skills and advanced Excel proficiency.
• Ability to work independently in remote or hybrid settings.

Responsibilities

• Manages an assigned portfolio of C&I accounts and pursues payment on outstanding balances.
• Contacts customers by phone and email to secure payment and resolve delinquencies.
• Reviews aging reports to identify trends and potential bad debt.
• Documents customer contacts and actions in CRM and billing systems.
• Escalates complex disputes and payment issues to leadership as needed.
• Monitors payment behavior and reports concerns related to energy market developments.

Skills

Analytical thinking

CRM systems

Excel proficiency

Effective communication

Multitasking and prioritization

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Job description

Job Summary The Collections Analyst II manages an accounts receivable portfolio of Commercial & Industrial natural gas and electricity supply customers. This role works to resolve delinquent customer balances and collaborates with internal and external partners to verify compliance with company policies while reducing bad debt and protecting the company from negative financial exposure. The position supports both pre- and post-payment collections activity across a wide range of businesses, markets, and billing arrangements, and the analyst is expected to recommend appropriate actions based on company policies. Primary Responsibilities: Manages an assigned portfolio of C&I accounts, proactively contacting customers by phone and email to secure payment of outstanding balances. Reviews aging receivables to identify delinquency trends, account-specific issues, and potential bad debt, and recommends appropriate disposition of balances. Positively collaborates with internal stakeholders to research and resolve complex billing and payment disputes, payment discrepancies, etc. to resolve customer delinquencies. Negotiates/establishes payment or payment arrangements within the policy framework and escalates exceptions to the Collections Lead and Senior Manager. Actively documents customer contacts, payment commitments, and account actions accurately in CRM and billing systems. Fully verifies credit and collections policy compliance and completes related tasks as requested by internal staff, team and organization leadership, etc. Engages actively to become a collections subject matter expert to engage in addressing process, policy, or compliance questions from any internal teams. Escalates credit decisions, collection agency referrals, bankruptcies, and legal matters as required to the Lead and Senior Manager with supporting analysis and recommended actions. Monitors customer payment behavior and energy market developments that affect C&I risk and reports emerging concerns to the Lead. Performs all other duties as assigned.

Required Skills: Demonstrates strong analytical and quantitative skills, including interpreting aging reports and account data. Maintains a high degree of accuracy and attention to detail with a bias to urgency in all activities. Communicates clearly and professionally with customers and internal partners Navigates difficult payment conversations with tact, persistence, and professionalism. Consistently manages and prioritizes multiple accounts and deadlines independently in a remote or hybrid setting. Uses CRM and billing systems to research, update, and document customer accounts. Demonstrates proficiency in all Microsoft Office applications, with advanced Excel skills.

Preferred Education and Experience: Holds a degree in Business, Finance, Accounting, or a related field; equivalent skills and experience are equally valued. Brings at least two years of collections experience