Senior Collections & Recovery Specialist

Transcend Credit Union; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Transcend Credit Union is seeking an experienced Senior Collections Specialist to support members facing financial challenges and protect the credit union's assets. The role emphasizes service, results, and knowledge of consumer collections, including delinquency management, repossessions, bankruptcies, and recovery efforts.

The position is on-site and requires a strong service mindset to improve members' financial well-being while ensuring compliance with laws and credit union policies.

Qualifications

• High School Diploma required.
• Five years of progressive collections experience in a financial institution or equivalent.
• Strong communication and interpersonal skills with members and co-workers.
• Knowledge of foreclosure, repossession, bankruptcy, and related legal processes.

Responsibilities

• Manage delinquent loan accounts per collection policies.
• Contact members by phone, mail, and other approved channels to determine delinquency causes and set up repayment.
• Collaborate with members to create workout plans and bring accounts current when possible.
• Maintain accurate account records, update system notes, and document collection activities.

Skills

Delinquency management

Communication skills

Problem solving

Customer service

Education

High School Diploma

Job description

Transcend Credit Union is seeking an experienced Senior Collections Specialist to support members facing financial challenges and protect the credit union's assets. The role emphasizes service, results, and knowledge of consumer collections, including delinquency management, repossessions, bankruptcies, and recovery efforts.

The position is on-site and requires a strong service mindset to improve members' financial well-being while ensuring compliance with laws and credit union policies.