Collections Specialist – Delinquency & Recovery Focus

Maine State Credit Union; Maine; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off and holidays

401(k) with match

Professional development opportunities

Job summary

Maine State Credit Union is seeking a motivated Collections Specialist to join our Lending Team. The role focuses on reducing delinquency and developing practical repayment solutions for members while maintaining high standards of service.

You will manage delinquent accounts across consumer, mortgage, credit card, and commercial portfolios, collaborating with attorneys and vendors to recover balances and protect credit union assets. Prior collections and regulatory experience is valued.

Qualifications

• 1+ years of collections, lending, loan servicing, asset recovery, or related financial institution experience.
• High school diploma or GED.
• Strong communication, negotiation, and documentation skills.
• Comfort working with members experiencing financial hardship.
• Experience with repossessions preferred.
• Commercial collections experience is preferred.

Responsibilities

• Manage delinquent consumer, mortgage, credit card, and commercial loan accounts.
• Contact members and negotiate payment solutions.
• Maintain accurate collection records and documentation.
• Handle recoveries, charge-offs, repossessions, and related collection activities.
• Work with attorneys, vendors, and internal teams to resolve delinquent accounts.
• Ensure compliance with all applicable regulations and credit union policies.

Skills

Collections

Negotiation

Communication

Documentation

Regulatory compliance

Education

High School Diploma or GED

Tools

CRM software

Job description

Maine State Credit Union is seeking a motivated Collections Specialist to join our Lending Team. The role focuses on reducing delinquency and developing practical repayment solutions for members while maintaining high standards of service.

You will manage delinquent accounts across consumer, mortgage, credit card, and commercial portfolios, collaborating with attorneys and vendors to recover balances and protect credit union assets. Prior collections and regulatory experience is valued.