Senior Collections Lead - Recoveries & Insurance Ops

ADP; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP is seeking a Senior Collections Specialist in Albany, NY to lead and support the Backline Collections team. The role focuses on supervising, coordinating with clients and insurers, and improving collection outcomes for defi’s auto clients.

You will assist with various functions including bankruptcy and repossessions, while maintaining strong communication with internal teams and external partners.

Qualifications

• 1+ year team lead/management experience
• Experience in consumer finance and/or collection
• Excellent verbal and written communication skills
• Comfortable working with numbers
• Solid analytical and time management skills
• Able to adapt to change

Responsibilities

• Understand the client's requirements, processes, and methodologies.
• Back-up for managerial duties when needed (performance management, direction, subject matter expert)
• Work with Insurance Companies to monitor and close insurance claims
• Oversee impound and repossession processes
• Act as a liaison to provide communication between courts, bankruptcy attorneys, and clients
• Assist fellow collection team members in other functions assigned by management
• Perform other duties as required.

Skills

Verbal communication

Written communication

Numerical ability

Analytical skills

Time management

Adaptability

Multitasking

People leadership

Tools

MS Word

Excel

Job description

ADP is seeking a Senior Collections Specialist in Albany, NY to lead and support the Backline Collections team. The role focuses on supervising, coordinating with clients and insurers, and improving collection outcomes for defi’s auto clients.

You will assist with various functions including bankruptcy and repossessions, while maintaining strong communication with internal teams and external partners.