Delinquency & Recovery Specialist – Consumer Lending

Centralbancompany; Des Peres (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Centralbancompany is seeking a detail-oriented collections associate in the United States. The role involves upholding collection policies, coordinating with dealers for insurance cancellations, and working with insurance companies to complete claims and gap coverages.

Responsibilities include serving as the liaison with the collection agency, posting bankruptcies and coding, and collaborating with loan officers to pursue delinquent accounts.

Qualifications

• Knowledge equivalent to completion of high school with some college courses in business and math.
• Prior collections experience preferred.
• Strong customer service and relations skills.
• Strong verbal communication skills for face-to-face and phone interactions.
• Ability to initiate work with minimal supervision and exercise judgment in repayment arrangements.

Responsibilities

• Maintain knowledge of collection policies, manuals, and applicable laws.
• Collaborate with dealers to cancel insurance products.
• Coordinate with insurance companies to complete claims and gap coverages.
• Serve as point of contact for assignments to the collection agency; handle bankruptcies and coding.
• Work with loan officers for collection purposes; retrieve delinquency reports.
• Make initial contact with delinquent loan customers via telephone, letters, or in person.

Skills

Customer service

Verbal communication

Attention to detail

Multitasking

Analytical thinking

Problem solving

Time management

Teamwork

Discretion

Adaptability

Education

High school diploma

Some college coursework

Tools

MS Word

Excel

Job description

Centralbancompany is seeking a detail-oriented collections associate in the United States. The role involves upholding collection policies, coordinating with dealers for insurance cancellations, and working with insurance companies to complete claims and gap coverages.

Responsibilities include serving as the liaison with the collection agency, posting bankruptcies and coding, and collaborating with loan officers to pursue delinquent accounts.