Senior Collections Specialist: Recovery & Risk Strategist

Banner Bank; Walla Walla (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Banner Bank is seeking a Senior Collections Specialist to manage collections and recovery for consumer, small business, and credit card portfolios. You will assess risk, coordinate with borrowers, and drive recovery actions while upholding customer experience and compliance standards.

The role emphasizes complex delinquency handling, coordination of bankruptcy activities, and preparation of reports to support portfolio performance and loss mitigation.

Qualifications

• High School Diploma or GED required.
• 4+ years in collections, recovery, loan servicing, or a related financial services function.
• Equivalent combination of education and experience may be considered in lieu of a degree.

Responsibilities

• Manage collection and recovery activities on consumer, small business, and credit card accounts, including delinquency and recovery situations.
• Evaluate account performance and risk factors to recommend appropriate collection strategies.
• Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions.
• Analyze complex delinquent accounts and determine effective short- and long-term recovery plans.
• Administer bankruptcy accounts, including required correspondence and court reporting.
• Communicate with borrowers regarding late payments, collection efforts, repayment arrangements, and account resolution options.
• Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation.
• Monitor assigned accounts to maintain delinquency levels and minimize loan losses.
• Ensure all collection activities comply with bank policies, procedures, security standards, and applicable regulatory requirements.
• Identify and elevate potential compliance concerns as appropriate.

Skills

Collections experience

Regulatory compliance awareness

Customer communication

Education

High School Diploma or GED

Job description

Banner Bank is seeking a Senior Collections Specialist to manage collections and recovery for consumer, small business, and credit card portfolios. You will assess risk, coordinate with borrowers, and drive recovery actions while upholding customer experience and compliance standards.

The role emphasizes complex delinquency handling, coordination of bankruptcy activities, and preparation of reports to support portfolio performance and loss mitigation.