Senior Collections Lead: Mortgage Recovery & Loss Mitigation

CCFBank; Eau Claire (WI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health, Vision & Dental Plans

401K Retirement Plan and Company Match

Paid Time Off and Holidays

Remote Work Arrangements

Education Reimbursement Program

Zusammenfassung

CCFBank is seeking a Senior Collections Specialist to minimize losses, support customers through financial challenges, and mentor your teammates. You will work with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions.

Experience with Freddie Mac, Fannie Mae, VA, USDA, or SBA loan programs is valued. You’ll lead recovery efforts, communicate payment options, and ensure compliance with bank policies and regulations while

Qualifikationen

• Associates’ degree or equivalent in accounting, finance, economics or related field.
• Substitution: Two years of related full-time experience may be considered in lieu of the degree.
• Four years of experience in the financial services industry.
• Four years of experience in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs preferred.

Aufgaben

• Manage collection and recovery efforts for delinquent and charged-off loan accounts.
• Contact customers to discuss payment obligations and negotiate repayment arrangements.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Collaborate with AVP and external agencies to support collection and recovery efforts.
• Research delinquent accounts, perform skip tracing, and gather documentation for strategies.
• Maintain accurate records of collection activities and interactions.
• Monitor portfolios to identify high-risk accounts and suggest actions.
• Develop and update department procedures and process improvements.
• Mentor and support other Collections Specialists and team members.
• Partake in bank-wide projects and system updates.

Kenntnisse

Strong communicator

Problem solver

Team player

Mentor/coach

Loss mitigation knowledge

Customer service excellence

Ausbildung

Associates degree in accounting/finance/economics or related field

Two years of related experience in lieu of degree

Tools

Fre Freddie Mac/Fannie Mae/VA/USDA/SBA loan programs

Jobbeschreibung

CCFBank is seeking a Senior Collections Specialist to minimize losses, support customers through financial challenges, and mentor your teammates. You will work with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions.

Experience with Freddie Mac, Fannie Mae, VA, USDA, or SBA loan programs is valued. You’ll lead recovery efforts, communicate payment options, and ensure compliance with bank policies and regulations while