Senior Collections Specialist

Citizens Community Federal N.A; Eau Claire (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

HSA with CCF contributions

Employer Paid Life Insurance

Long Term Disability

Voluntary Life Insurance

Short Term Disability

401K Retirement Plan and Company Match

Paid Time Off and Holidays

Remote Work Arrangements

Education Reimbursement

Career Planning

Wellness Program

EAP

Colleague Referral Program

Discount Program

Job summary

CCFBank in Wisconsin seeks a Senior Collections Specialist to minimize losses, guide customers through financial challenges, and mentor teammates within our Collections function.

You will lead delinquent and charged-off accounts, negotiate repayment plans, support workouts across Freddie Mac, Fannie Mae, VA, USDA, SBA programs, and ensure adherence to bank policies and regulations. This role partners with the AVP to implement recovery strategies and drive improvements.

Qualifications

• Associates' degree in accounting, finance, economics or related field.
• Two (2) years of related full-time experience may substitute degree.
• Minimum 4 years of experience in financial services.
• Four (4) years in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs preferred.

Responsibilities

• Manage collection and recovery efforts for delinquent and charged-off loan accounts.
• Contact customers to discuss payment obligations and negotiate repayment arrangements.
• Assist with loan workouts, settlements, bankruptcies, repossessions, and foreclosures.
• Work with AVP and external agencies to support collection efforts.
• Research delinquent accounts and document collection activities.
• Monitor portfolios to identify high-risk accounts and recommend action.
• Create and maintain department procedures and drive process improvements.
• Mentor and assist other Collections Specialists.
• Participate in bank projects and system updates.
• Ensure compliance with bank policies and regulations.

Skills

Strong communication

Problem solving

Team player

Mentoring

Education

Associates' degree in accounting, finance, economics or related field

Two years of related full-time experience in lieu of degree

Job description

Description

At CCFBank, we believe in building strong relationships and helping our customers succeed. We're seeking an experienced Senior Collections Specialist to play a key role in minimizing losses, supporting customers through financial challenges, and mentoring team members within our Collections function.

This position partners closely with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts, identify workout opportunities, and develop repayment solutions that benefit both the customer and the Bank.

The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment and enjoys helping others succeed.

Experience working with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is highly valued, as this role regularly supports loss mitigation, recovery, and workout activities across a diverse lending portfolio.

What You'll Do

• Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
• Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Work closely with the AVP of Mortgage Processing & Special Assets and external agencies to support collection and recovery efforts.
• Research delinquent accounts, conduct skip tracing, and gather documentation necessary to support collection strategies.
• Maintain accurate records and documentation of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and recommend appropriate action.
• Create and maintain department procedures and support process improvement initiatives.
• Serve as a mentor and resource for Collections Specialists and other team members.
• Participate in department and bank-wide projects, system updates, and process enhancements.
• Ensure compliance with all bank policies, procedures, and applicable state and federal regulations.

Education and Experience

• Associates' degree in accounting, finance, economics or related field.
  • Substitution: Two (2) years of directly related full-time experience performing the essential functions outlined above may be considered in lieu of the degree
• Fou (4) years of experience in the financial services industry.
• Four (4) years of experience working in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is preferred.
• In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

What's in it for you?

• Full Time, 40 hours per week.
• Monday - Friday work week.
• Competitive Pay.
• Eligible for an annual bonus based on company goals and performance.

Perks:

• Health, Vision & Dental Plans
• Health Savings Account (HSA) with CCF Contributions
• Employer Paid Life Insurance and Long Term Disability Plans
• Voluntary Life Insurance and Short Term Disability Plans
• Accident, Critical Illness, and Hospital Indemnity Plans
• Benefits Care Advocate
• Flexible Spending Account
• Health Reimbursement Arrangement (HRA)
• 401K Retirement Plan and Company Match
• Paid Time Off and Paid Holidays
• Time Off for Bereavement Leave, Parental Leave, and Voting
• Paid Time Off Donation
• Paid Time Off Cash Out
• Company-Wide Wellness Program
• Employee Assistance Program (EAP)
• Colleague Referral Program
• Education Reimbursement Program
• Career Planning
• Remote Work Arrangements
• Colleague Pricing on Secondary Market Mortgage Loans
• Colleague Beyond Save & Spend Accounts Perks
• Discount Program

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.

Learn more here about how we make more possible: https://ccf.us/careers/

In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.