Collections Specialist: Mortgage & Loan Recovery

St. Mary's Bank; Manchester (NH); Presencial; USD 31 000 - 39 000; Tempo integral

Resumo da oferta

St. Mary's Bank in Manchester, NH, is seeking a Collections Specialist to manage delinquent accounts across consumer, Visa, mortgage, and mobile home loans. Under the direction of the Loan Resolution Supervisor, you will review events and member requests, coordinating with insurance and GAP to recover funds and protect assets.

You will prepare and mail notices, negotiate remedies, and analyze each member's financial standing to project potential losses while delivering strong member service.

Qualificações

• High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections, preferred.
• Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.

Responsabilidades

• Collecting delinquent accounts timely and within compliance standards.
• Resolve Synapsys events and return payment notifications.
• Maintain FDCPA requirements by processing certified and USPS outgoing mail.
• Process Letter of Guarantee Requests and GAP claims.
• Communicate with members to understand their financial situations and negotiate.
• Provides exceptional member service and maintain positive relationships with members.
• Ensure compliance with company policies, state, and federal regulations.

Conhecimentos

Communication

Attention to Detail

Time Management

Member Service

Regulatory Knowledge

Formação académica

High School diploma

Descrição da oferta de emprego

St. Mary's Bank in Manchester, NH, is seeking a Collections Specialist to manage delinquent accounts across consumer, Visa, mortgage, and mobile home loans. Under the direction of the Loan Resolution Supervisor, you will review events and member requests, coordinating with insurance and GAP to recover funds and protect assets.

You will prepare and mail notices, negotiate remedies, and analyze each member's financial standing to project potential losses while delivering strong member service.