Senior Collections Lead - Escalations & Recovery (Remote)

McKesson; Texas; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive high-value collections strategies. The role focuses on reducing aging balances and minimizing bad debt through proactive outreach and analytics.

The ideal candidate is analytical, persistent, and experienced in escalation processes, with proficiency in SAP and Salesforce, and advanced Excel skills. Fully remote work is available with standard business hours in CT/PT.

Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management.
• Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience.

Responsibilities

• Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies: Collaborate with Sales, Legal, Customer Service to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities: Execute targeted outreach on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research: Perform advanced research to locate customers with unreachable contact information.
• Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to reduce bad debt.
• Process Improvement: Identify trends and recommend process enhancements to improve recovery rates.

Skills

Advanced Excel

SAP

Salesforce

Skip tracing

Education

Bachelor's degree or equivalent

Job description

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive high-value collections strategies. The role focuses on reducing aging balances and minimizing bad debt through proactive outreach and analytics.

The ideal candidate is analytical, persistent, and experienced in escalation processes, with proficiency in SAP and Salesforce, and advanced Excel skills. Fully remote work is available with standard business hours in CT/PT.