Senior Associate Collections Lead

McKesson; United States; Remote; USD 36,000 - 61,000; Full time

Benefits offered by this job

Remote work

Job summary

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive resolution of high-risk balances in a fully remote role.

You will collaborate with Sales, Legal, and Customer Service to resolve delays, perform skip tracing, and monitor aging reports to reduce bad debt.

Requirements include at least 2 years in corporate collections, a bachelor’s degree or equivalent, and proficiency in SAP, Salesforce, and advanced Excel.

Qualifications

• 2+ years in corporate collections, AR, or escalation management.
• Bachelor’s degree in business, accounting, finance or equivalent.

Responsibilities

• Resolve Escalated Accounts: primary contact for second tier escalations on high-risk receivables.
• Drive Resolution Strategies: collaborate with Sales, Legal, and Customer Service to resolve delays and disputes.
• Enhanced Collection Activities: perform outreach and follow-up on overdue accounts, including final demand letters.
• Skip Trace Research: perform advanced research to locate and engage customers with outdated contact info.
• Reporting & Analysis: monitor aging reports, track escalations, provide insights to improve collections.
• Process Improvement: identify trends and recommend enhancements to improve recovery rates.

Skills

Advanced Excel

Skip tracing

Executive communication

Account reconciliation

Education

Bachelor's degree or equivalent in business, accounting, or finance

Tools

SAP

Salesforce

Excel

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Key Responsibilities

• Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies: Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities: Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research: Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Minimum Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.
• Bachelor's degree in a related field (business, accounting, finance) OR equivalent work experience.

Critical Knowledge/Skills

• Technical Skills:
  • Advanced Excel (pivot tables, VLOOKUP, large datasets)
  • SAP and Salesforce proficiency
• Analytical & Operational Skills:
  • Complex account reconciliation
  • Skip tracing and investigative research
• Communication & Interpersonal:
  • Executive-level communication
  • Customer service in high-pressure scenarios
  • Proven ability to resolve 2nd tier escalation requests and reduce past due risk.
  • Ability to perform complex reconciliations.
  • SAP and Salesforce experience.
  • Experience communicating with high level executives and customers.
  • Attention to detail and demonstration of quick follow-up to study needs, commits to quality
  • Adept in handling complex collections activity with a high level of customer service

Working Environment

Location: Fully remote (or mostly remote if near a McKesson hub office)

Working hours: 10-7p CT/8-5p PT

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$26.15 - $43.58

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson