Senior Associate Collections Lead

McKesson; Las Vegas (NV); Remoto; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable, drive high-risk balance resolutions, and support AR to cash for high-value clients. This role focuses on proactive collection strategies, aging reduction, and lowering bad debt through analytics.

The position requires 2+ years in collections, a related bachelor's degree, and strong Excel plus SAP/Salesforce familiarity. Remote work options are available with a strong compensation package.

Competenze

• Minimum 2 years of experience in corporate collections or escalation management.
• Bachelor’s degree in business, accounting, finance, or related field or equivalent work experience.
• Proficient in Excel (pivot tables, VLOOKUP) and data analysis.
• Experience with SAP and Salesforce a plus.

Mansioni

• Resolve escalated accounts and serve as the main contact for second-tier issues.
• Drive resolution strategies with Sales, Legal, and Customer Service.
• Conduct skip-trace research and outreach on overdue accounts.
• Monitor aging reports and provide insights to reduce bad debt.
• Suggest process improvements to increase recovery rates.

Conoscenze

Advanced Excel

Pivot tables

VLOOKUP

Analytical skills

Escalation management

Communication

Formazione

Bachelor's degree in business, accounting, finance, or related field

Strumenti

SAP

Salesforce

Descrizione del lavoro

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Senior Associate Collections Lead

is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Key Responsibilities

• Resolve Escalated Accounts:Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies:Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities:Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research:Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis:Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement:Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Minimum Qualifications

Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment. Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience.

Critical Knowledge/Skills

Technical Skills:Advanced Excel (pivot tables, VLOOKUP, large datasets)SAP and Salesforce proficiencyAnalytical & Operational Skills:Complex account reconciliationSkip tracing and investigative researchCommunication & Interpersonal:Executive-level communicationCustomer service in high-pressure scenariosProven ability to resolve 2nd tier escalation requests and reduce past due risk.Ability to perform complex reconciliations.SAP and Salesforce experience.Experience communicating with high level executives and customers.Attention to detail and demonstration of quick follow-up to study needs, commits to qualityAdept in handling complex collections activity with a high level of customer service

Working Environment

Location: Fully remote (or mostly remote if near a McKesson hub office)

Working hours: 10-7p CT/8-5p PT

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Base Pay Range

Our Base Pay Range for this position$26.15 - $43.58

McKesson job postings are posted on our career site: careers.mckesson.com

Equal Employment Opportunity

McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)