Strategic Collections Lead (Remote)

Mckesson Corporation; Nevada; Hybrid; USD 36,000 - 60,000; Full time

Job summary

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive resolution for high-value, high-risk balances. The role focuses on proactive collection strategies, aging balance reduction, and minimizing bad debt, requiring analytical and persistent problem-solving in escalation processes.

The candidate will support AR-to-cash conversion and collaborate with Sales, Legal, and Customer Service to resolve delays, disputes, and non-responsiveness,

Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management.
• Bachelor's degree in a related field (business, accounting, finance) OR equivalent work experience.
• Experience in a large enterprise environment preferred.

Responsibilities

• Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies: Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities: Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research: Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Skills

Advanced Excel

Skip tracing

Account reconciliation

Executive communication

Customer service

Education

Bachelor's degree in business, accounting, or finance

Tools

SAP

Salesforce

Job description

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive resolution for high-value, high-risk balances. The role focuses on proactive collection strategies, aging balance reduction, and minimizing bad debt, requiring analytical and persistent problem-solving in escalation processes.

The candidate will support AR-to-cash conversion and collaborate with Sales, Legal, and Customer Service to resolve delays, disputes, and non-responsiveness,