Senior Collections Analyst
University of La Verne
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Job summary
The University of La Verne is seeking a Senior Collections Analyst to manage past-due tuition balances and oversee the collection portfolio. This onsite, full-time position supports training of staff and coordination with third-party agencies to recover overdue amounts.
Ideal candidates bring strong customer service, data analysis, and project management skills, with experience in collections and proficiency in Microsoft Office. A bachelor’s degree is required.
Qualifications
- Bachelor’s Degree from an accredited institution.
- 3 year of experience working in collections or with delinquent accounts.
- 5 years of experience in customer service.
- Strong verbal, written communication and presentation skills.
- Proficient in Microsoft Office.
- Experience with managing projects, tracking deliverables and following up on completion.
- Ability to interact in a professional manner during stressful situations.
- Ability to work effectively as a team player.
- Ability to analyze, interpret data and make independent decisions.
Responsibilities
- Responsible for compliance with federal, state and institutional regulations governing collection activities.
- Reviews aging accounts receivable reports to identify accounts that should be moving into collections.
- Initiates all collection efforts for past due tuition accounts and responds to inquiries.
- Coordinate with external collection agencies as needed.
- Provide coaching to Student Accounts staff in outreach to past due accounts.
- Track, monitor and update management on collection efforts and portfolio performance.
- Assist with development and revision of collection policies and procedures.
Education
Tools
Job description
The University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Functional Title Senior Collections Analyst
Position Type Administrative/Professional
Appointment Type Regular
100%
This is an onsite position.
Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.
At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!
The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.
Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Assists in training other Student Accounts staff on pre-collect calls. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multi-task and work independently.
- Bachelor’s Degree from an accredited institution
- 3 year of experience working in collections or with delinquent accounts.
- 5 years of experience in customer service.
- Strong verbal, written communication and presentation skills. Excellent customer service skills.
- Proficient in in Microsoft Office.
- Experience with managing projects, tracking deliverables and following up on completion.
- Ability to interact in a professional manner during stressful situations.
- Ability to work effectively as a team player.
- Ability to analyze, interpret data and make independent decisions.
- Previous experience in higher education, especially in collections or working with delinquent accounts.
- Strong working knowledge of computer systems and software applications.
- Previous experience with Banner, Cashnet and Cognos.
- Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
- Experience in higher education, especially in collections or working with delinquent accounts.
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee’s total compensation
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Number of Vacancies
The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners.
The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina.
Yes
Up to 20lbs.
This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m
- Responsible for compliance with federal, state and institutional regulations governing collection activities, including, but not limited to, bankruptcy laws, FERPA , Fair Debt Credit Reporting Act and Collection Laws. Reviews aging accounts receivable reports to identify accounts that should be moving into collections.
- Responsible for staying abreast on institutional billing and refund policies for all programs in addition to Federal laws such as FERPA and Title IV programs.
- Analyzes communication and collection data. Makes recommendations of new strategies and implements approved strategies.
- Provides coaching to other Student Accounts staff in outreach to past due accounts. Recommends strategies and tactics for the reduction of past due balances and the processing of bad debt write offs. Ensures weekly touchpoints are made with students.
- Assists with the development and revision of collection policies and procedures. Responsible for planning short term and long term goals and objectives for institutional collection efforts.
- Initiates all collection efforts for past due tuition accounts, and responds to internal and external inquiries. Collection efforts to include phones calls, letters, email and other commmunication efforts. Secondary collection efforts to include skip tracing and assigning accounts to external collection agencies.
- Provides support for current and active collecting efforts and outreach effort, phone call assistance during peaks.
- Responsible for the collection of past due tuition accounts and responding using tact and discretion to inquiries from students, external collection agencies and other areas within the institution pertaining to past due balance and retention efforts.
- Track, monitor and update management on the collection efforts pertaining to past due tuition accounts. Track cohort default rates and overall maintenance of the past due tuition portfolio.
- Analyze and resolve billing or payment problems. Identify errors or discrepancies and assists students with questions regarding their account.
- Responsible for monthly journal vouchers/entries to record collections, review monthly collection agency reports and reconciliation with payments.
- Monitors collection agency for performance and follows up when performance is subpar. Manages a close relationship with agencies and performs periodic agency audits. Seeks input, 'tips and tricks,' from agency partners.
- Ability to work with a collection software to audit and review debtor payments. Other duties as assigned by Supervisor. Occasional weekends and late evening required.
Minimum:
Minimum: $25.41
Maximum:
Maximum: $34.31
Posting Number 2024-251213SA
The University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Open Date 11/02/2026
Open Until Filled No
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- HigherEdjobs.com
- AcademicCareers.com
- University of La Verne Website
- Referred by University of La Verne Employee
- Other
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