Senior Collections Analyst for Complex Accounts

Coca-Cola Bottlers (CONA Services); Bedford (NH); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Coca-Cola Beverages Northeast in Bedford, NH is seeking a Collections Analyst III to manage complex delinquent accounts, analyze trends, identify root causes, and collaborate with sales, customer service and accounting to resolve debts.

The ideal candidate has 5+ years in commercial collections, strong attention to detail, excellent communication, and hands-on SAP experience, along with proficiency in Outlook, Excel, Word and PowerPoint.

Qualifications

• Bachelor’s degree in accounting, finance, or related discipline preferred.
• 5+ years of commercial collections experience with regional and national brand customer portfolios preferred.
• Strong attention to details and problem-solving skills.
• Excellent communication and interpersonal skills both internal and external to the organization.
• Recent hands-on experience with SAP preferred.
• Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.
• A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

Responsibilities

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained.
• Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals.
• Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.
• Prepare and present PowerPoint account status updates to key stakeholders.
• Document collections efforts with clear and concise notes.
• Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner

Skills

Attention to details

Communication skills

Problem solving

Time management

Education

Bachelor’s degree in accounting, finance, or related discipline

Tools

SAP

Microsoft Office

Job description

Coca-Cola Beverages Northeast in Bedford, NH is seeking a Collections Analyst III to manage complex delinquent accounts, analyze trends, identify root causes, and collaborate with sales, customer service and accounting to resolve debts.

The ideal candidate has 5+ years in commercial collections, strong attention to detail, excellent communication, and hands-on SAP experience, along with proficiency in Outlook, Excel, Word and PowerPoint.