AR Collections & Customer Relations Specialist

American Sugar Refining; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

American Sugar Refining seeks a Collection Analyst to accelerate payment recovery while strengthening customer relationships and loyalty. The role works with the Regional Credit Manager to identify issues slowing payments and to implement data-driven solutions.

The ideal candidate has 3+ years in commercial collections, strong communication, and solid experience with SAP and Excel. Bachelor’s degree in accounting/finance/business is required, with relocation willingness as needed.

Qualifications

• Bachelor's degree in accounting, finance or business administration from an accredited university.
• Minimum of three years of collection experience in commercial credit environment.
• Excellent communication and interpersonal skills; able to diplomatically communicate and negotiate.
• Intermediate word processing, spreadsheet and database software skills; SAP experience a plus.
• Desire to advance within organization and willingness to relocate, if necessary.

Responsibilities

• Manages all past due items in assigned portfolio and pursues resolution.
• Communicates with customers to collect data, analyze issues, and drive closure.
• Maintains timely documentation of customer interactions and notes.
• Reviews and updates weekly past due reports; analyzes payment trends with Excel/Word/SAP.
• Coordinates order releases and maintains credit line prudently to support collections.

Skills

Communication skills

Negotiation

Relationship management

Problem solving

Education

Bachelor's degree (accounting/finance/business)

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

American Sugar Refining seeks a Collection Analyst to accelerate payment recovery while strengthening customer relationships and loyalty. The role works with the Regional Credit Manager to identify issues slowing payments and to implement data-driven solutions.

The ideal candidate has 3+ years in commercial collections, strong communication, and solid experience with SAP and Excel. Bachelor’s degree in accounting/finance/business is required, with relocation willingness as needed.