Collections Supervisor Lead | KPI-Driven Mentor

Reyes-Coca--cola-Bottlin; Niles (IL); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking a Collections Supervisor in the Chicago area to lead a team of collections specialists and drive accounts receivable results. The role trains staff, oversees KPIs, and implements process improvements to improve cash collection and customer service.

Qualifications include a bachelor’s degree with 4–6 years of related experience or a high school diploma with 7–9+ years, plus leadership experience.

Qualifications

• Bachelor's Degree with 4 to 6 years of related experience and 0 to 1 plus years of leadership experience.
• High School Diploma/General Education Diploma with 7 to 9 plus years of specific experience and 2 to 3 plus years of leadership experience.
• Master's Degree or Certified Public Accountant preferred.

Responsibilities

• The Collections Supervisor will train and mentor collections specialists in a dynamic environment to achieve the company’s accounts receivable objectives.
• Oversee team metrics, performance criteria, policies, and procedures to enhance productivity and KPI outcomes for collection specialists.
• Identify and implement process improvements to drive efficiencies and create a best-in-class back-end process for exceptional customer service.
• Proactively address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues.
• Deliver comprehensive reports on collections metrics, foster relationships with sales teams to optimize cash collection, and support bad debt review and cash forecasting.
• Other duties as assigned.

Skills

Leadership experience

Customer service

Education

Bachelor's Degree with 4 to 6 years of related experience

High School Diploma/General Education Diploma with 7 to 9+ years of specific experience and 2 to 3+ years of leadership

Job description

Reyes Coca-Cola Bottling is seeking a Collections Supervisor in the Chicago area to lead a team of collections specialists and drive accounts receivable results. The role trains staff, oversees KPIs, and implements process improvements to improve cash collection and customer service.

Qualifications include a bachelor’s degree with 4–6 years of related experience or a high school diploma with 7–9+ years, plus leadership experience.