Collections Analyst III

Coca-Cola Bottlers (CONA Services); Bedford (NH); Presencial; USD 60.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Descripción de la vacante

Coca-Cola Beverages Northeast in Bedford, NH is seeking a Collections Analyst III to manage complex delinquent accounts, analyze trends, identify root causes, and collaborate with sales, customer service and accounting to resolve debts.

The ideal candidate has 5+ years in commercial collections, strong attention to detail, excellent communication, and hands-on SAP experience, along with proficiency in Outlook, Excel, Word and PowerPoint.

Formación

• Bachelor’s degree in accounting, finance, or related discipline preferred.
• 5+ years of commercial collections experience with regional and national brand customer portfolios preferred.
• Strong attention to details and problem-solving skills.
• Excellent communication and interpersonal skills both internal and external to the organization.
• Recent hands-on experience with SAP preferred.
• Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.
• A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

Responsabilidades

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained.
• Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals.
• Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.
• Prepare and present PowerPoint account status updates to key stakeholders.
• Document collections efforts with clear and concise notes.
• Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner

Conocimientos

Attention to details

Communication skills

Problem solving

Time management

Educación

Bachelor’s degree in accounting, finance, or related discipline

Herramientas

SAP

Microsoft Office

Descripción del empleo

Select how often (in days) to receive an alert:

Compensation: $60k - $63k (Depending on experience)
Schedule: Monday - Friday, 8AM - 4:30PM

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Collections Analyst III is responsible for managing complex, high priority delinquent accounts, conducting in-depth analysis of collection trends, identifying root causes of payment issues, and collaborating with various internal teams to resolve outstanding debts. The ideal candidate for this position will have a solid background in managing a portfolio of difficult, large, or long-outstanding customer accounts.

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained.
• Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals.
• Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.
• Prepare and present PowerPoint account status updates to key stakeholders.
• Document collections efforts with clear and concise notes.
• Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner

Job Requirements

• Bachelor’s degree in accounting, finance, or related discipline preferred.
• 5+ years of commercial collections experience with regional and national brand customer portfolios preferred.
• Strong attention to details and problem-solving skills.
• Excellent communication and interpersonal skills both internal and external to the organization.
• Recent hands-on experience with SAP preferred.
• Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.
• A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.