Senior Collaboration Engineer — Lead Unified Communications

Heartland Business Systems, LLC.; Plymouth (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

Heartland Business Systems, LLC. is seeking a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients.

You will build strong client relationships, identify business challenges, and translate requirements into effective solutions. The role requires leadership across teams, experience designing and deploying collaboration solutions, and a strong VoIP background.

Qualifications

• 3+ years in a technical related field.
• CCNP or equivalent level certifications.
• Experience designing and architecting Collaboration based solutions.
• Installing and supporting Collaboration solutions.
• Strong VoIP troubleshooting skills.

Responsibilities

• Lead and contribute as a member of the collaboration team to support clients and accounts.
• Collaborate across internal teams to ensure successful delivery of scope.
• Research new products, enhance standards, and educate team members to improve sales processes.
• Provide senior level support, maintenance, and administration for customer networks.

Skills

Collaboration leadership

Requirements gathering

Project coordination

Outcome-focused mindset

Team player

Education

Bachelor's degree or equivalent certifications

CCNP or equivalent certifications

Tools

SIP

H.323

MGCP

QoS

G711/G729

Job description

Heartland Business Systems, LLC. is seeking a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients.

You will build strong client relationships, identify business challenges, and translate requirements into effective solutions. The role requires leadership across teams, experience designing and deploying collaboration solutions, and a strong VoIP background.