Senior Collaboration Engineer

HEARTLAND BUSINESS SYSTEMS LLC; West Des Moines (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation Package

Growth Opportunities

Community Involvement

Personal Development

Employee and Family Celebrations

Green Initiatives

Personal Time Off

Work Life Balance

Recognition and Awards

Job summary

Heartland Business Systems LLC seeks a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. You will build customer-focused relationships to identify business challenges and craft specifications to reach optimal solutions.

You will lead cross-team delivery, research new collaboration products, maintain configurations, and stay current on certifications. The role emphasizes senior support, documentation, and achieving billable hour goals.

Qualifications

• 3+ years in a technical related field.
• Bachelor’s Degree or equivalent certifications.
• CCNP or equivalent level certifications.
• Experience designing and architecting Collaboration based solutions.
• Installing and supporting Collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729.
• Maintain an outcome focused mindset.
• Have strong prioritization skills.
• Always be a team player.
• Carry a professional attitude and respectful demeanor.

Responsibilities

• Lead and contribute as part of the HBS collaboration team to support accounts.
• Collaborate across internal teams to ensure successful delivery and timely scope.
• Research new products, enhance configuration standards, educate team members.
• Provide senior level support, maintenance, and administration for customer networks.
• Maintain a positive team atmosphere across regional and virtual practices.
• Create and maintain detailed documentation of past projects for time estimates and scopes.
• Maintain vendor/industry certifications and stay current on products.
• Meet annual billable hour goal.

Skills

Technical field experience

VoIP troubleshooting

Collaboration solutions design

SIP/H323/MGCP/QoS/G711/G729

Team player

Prioritization

Professional demeanor

Education

Bachelor’s Degree or equivalent certifications

Job description

Description

The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

• 3+ years in a technical related field
• Bachelor’s Degree or equivalent certifications
• CCNP or equivalent level certifications
• Experience designing and architecting Collaboration based solutions
• Installing and supporting Collaboration solutions
• Strong VoIP troubleshooting skills
• Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.