Senior Collaboration Engineer - Lead Collaboration Solutions

HEARTLAND BUSINESS SYSTEMS LLC; Overland Park (KS); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Heartland Business Systems in Overland Park, KS, is seeking a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients.

You will lead and collaborate across internal teams, research new products, provide senior level support, and maintain project documentation. The role emphasizes customer relationships, reliability, and meeting billable targets.

Bachelor’s or equivalent certs, CCNP or higher, and 3+ years in a technical field required.

Formación

• 3+ years in a technical related field.
• Bachelor’s Degree or equivalent certifications required.
• CCNP or equivalent level certifications preferred.
• Experience designing and architecting collaboration solutions.
• Installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying SIP, H.323, MGCP, QoS, and G711/G729.

Responsabilidades

• Lead and contribute as part of the HBS collaboration team to support accounts.
• Collaborate across internal teams to ensure successful delivery of the scope of work.
• Research new products, update configuration standards, and educate the team.
• Provide senior level support, maintenance, and administration for customer networks.
• Maintain professional, positive team atmosphere across regional and virtual practices.
• Create and maintain detailed project documentation and time estimates.
• Keep vendor certifications current and stay updated on new products.
• Meet annual billable hour goals as defined by HBS.

Conocimientos

VoIP troubleshooting

Collaboration solutions

Network design

Team player

Prioritization

Educación

Bachelor’s Degree or equivalent certifications

CCNP or equivalent certifications

Descripción del empleo

Heartland Business Systems in Overland Park, KS, is seeking a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients.

You will lead and collaborate across internal teams, research new products, provide senior level support, and maintain project documentation. The role emphasizes customer relationships, reliability, and meeting billable targets.

Bachelor’s or equivalent certs, CCNP or higher, and 3+ years in a technical field required.