Senior Collaboration Architect & Solutions Leader

HEARTLAND BUSINESS SYSTEMS LLC; Plymouth (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation Package

Growth Opportunities

Work Life Balance

Employee Recognition

Job summary

Heartland Business Systems is seeking a Senior Collaboration Engineer to design, implement, and support collaboration services for consulting clients. You will build customer-focused relationships to identify business challenges and develop specifications for optimal solutions.

The role involves leading multiple internal teams, researching new products, maintaining vendor certifications, and meeting annual billable hour goals.

Qualifications

• 3+ years of experience in a technical related field.
• CCNP or equivalent level certifications.
• Experience designing and architecting Collaboration based solutions.
• Installing and supporting Collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729.

Responsibilities

• Lead and contribute as part of the HBS collaboration team, providing consultative and proactive project support.
• Collaborate across multiple internal teams to ensure successful delivery of the scope of work.
• Research new products, enhance configuration standards, and educate team on products to improve sales process.
• Provide senior-level support, maintenance, and administration for customer networks.
• Maintain a positive, professional team atmosphere across regional and virtual practices.
• Create and maintain detailed project documentation for time estimates and scopes.

Skills

3+ years in a technical related field

CCNP or equivalent level

Collaboration solutions design

Collaboration solutions installation

VoIP troubleshooting

VoIP protocols SIP,H323,MGCP,QoS,G711G

outcome-focused mindset

prioritization

team player

professional attitude

Education

Bachelor’s Degree or equivalent certifications

Job description

Heartland Business Systems is seeking a Senior Collaboration Engineer to design, implement, and support collaboration services for consulting clients. You will build customer-focused relationships to identify business challenges and develop specifications for optimal solutions.

The role involves leading multiple internal teams, researching new products, maintaining vendor certifications, and meeting annual billable hour goals.