Senior Collaboration Solutions Architect

Heartland Business Systems, LLC.; Overland Park (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Work-life balance

Community involvement

Employee recognition

Job summary

Heartland Business Systems seeks a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients in Kansas. You will build customer-focused relationships to identify business challenges and craft specifications for optimal solutions.

You will lead a collaboration team, collaborate with multiple internal teams, research new products, and maintain documentation and certifications. The role emphasizes billable work and professional conduct.

Qualifications

• 3+ years in a technical related field.
• Bachelor's Degree or equivalent certifications.
• CCNP or equivalent level certificates.
• Experience designing and architecting Collaboration based solutions.
• Installing and supporting Collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP Protocols SIP, H323, MGCP, QoS, G711/G729.
• Maintain an outcome focused mindset.
• Have strong prioritization skills.
• Always be a team player.
• Carry a professional attitude and respectful demeanor.

Responsibilities

• Lead and contribute within the HBS collaboration team, providing consultative project support.
• Collaborate across multiple internal teams to ensure successful delivery of scope.
• Research new products and educate the team to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks.
• Maintain detailed project documentation and time estimates for future projects.
• Stay current on vendor/industry certifications and new products.

Skills

Technical experience

VoIP troubleshooting

Collaboration solutions design

Customer-focused

Team leadership

Education

Bachelor's Degree or equivalent certifications

CCNP or equivalent level certificates

Job description

Heartland Business Systems seeks a Senior Collaboration Engineer to develop, implement, and support collaboration services for consulting clients in Kansas. You will build customer-focused relationships to identify business challenges and craft specifications for optimal solutions.

You will lead a collaboration team, collaborate with multiple internal teams, research new products, and maintain documentation and certifications. The role emphasizes billable work and professional conduct.