Enterprise Software Arch and Eng Staff_USA - EQXJP00005676

Equinix; Dallas (TX); Hybrid; USD 96,000 - 110,000; Full time

Job summary

Equinix is seeking a Senior CMDB Developer to design, develop, and optimize the enterprise CMDB within ServiceNow. You will ensure high-quality, reliable, and scalable configuration data powering ITSM, ITOM, SAM, APM, and automation initiatives.

In this role, you will own data governance, health, and lifecycle management, work across CMDB, Discovery, Service Mapping, and integrations, and provide technical leadership to ensure trusted system-of-record and effective deduplication strategies.

Qualifications

• Experience designing and governing CMDB data models and CI classes.
• Hands-on development in ServiceNow CMDB, including rules and policies.
• Experience with CI lifecycle, reconciliation rules, and normalization processes.
• Familiarity with ITIL-aligned CMDB processes and cross-domain collaboration.

Responsibilities

• Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships.
• Develop and enhance ServiceNow CMDB using Business Rules, Script Includes, Flow Designer, UI Policies.
• Configure and maintain Discovery, Service Mapping, and CMDB Workspace.
• Implement lifecycle states, CI governance rules, and automation.
• Build and maintain Discovery patterns, schedules, probes, and MID server configurations.
• Integrate CMDB with enterprise systems (SCCM, Intune, AWS, Azure, monitoring tools).
• Define Identification & Reconciliation Engine (IRE) rules and normalization processes.
• Ensure trusted system-of-record integration and deduplication strategies.
• Monitor and improve CMDB health KPIs; root cause analysis for data issues.

Skills

CMDB design

ServiceNow

Data governance

ITIL alignment

Stakeholder collaboration

Mentoring

Automation opportunities

Architecture thinking

Discovery & Service Mapping

IRE rules

Tools

Discovery

MID Server

Service Mapping

CMDB Workspace

SCCM

Intune

AWS

Azure

Job description

The Senior CMDB Developer is responsible for designing, developing, and optimizing the enterprise Configuration Management Database (CMDB) within ServiceNow. This role ensures high-quality, reliable, and scalable configuration data that powers ITSM, ITOM, SAM, APM, and automation initiatives.

This position requires strong technical expertise, architecture thinking, and hands-on development across CMDB, Discovery, Service Mapping, and integrations, along with ownership of data governance, health, and lifecycle management.

Key Responsibilities

• Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships
• Develop and enhance ServiceNow CMDB using:
• Business Rules, Script Includes, Flow Designer, UI Policies
• Configure and maintain Discovery, Service Mapping, and CMDB Workspace
• Implement lifecycle states, CI governance rules, and automation
• Build and maintain Discovery patterns, schedules, probes, and MID server configurations
• Integrate CMDB with enterprise systems (e.g., SCCM, Intune, AWS, Azure, monitoring tools)
• Define Identification & Reconciliation Engine (IRE) rules and normalization processes
• Ensure trusted system-of-record integration and deduplication strategies

3. Data Quality & CMDB Health

• Monitor and improve CMDB health KPIs:
• Implement:
• Conduct root cause analysis for data issues and drive corrective actions

4. Governance & Process Alignment

• Define and enforce:
• CI naming conventions
• Data standards and policies
• Lifecycle and ownership models
• Align CMDB with ITIL processes:
• Partner with ITSM, ITOM, SAM, APM, and Security teams for cross-domain alignment
• Identify and implement automation opportunities:
• CI onboarding
• Enable AI-driven or rule-based CMDB operations (e.g., duplicate detection, anomaly detection)
• Support AIOps and service dependency modeling initiatives

6. Stakeholder Collaboration

• Work with:
• Infrastructure teams (compute, storage, network, cloud)
• Application owners and architects
• Asset and procurement teams
• Translate business requirements into scalable CMDB solutions
• Provide technical leadership and mentoring to junior developers
• 12 months contract
• Pay range: $70 to $80/hr
• Remote, but the candidate must meet me in the office once or twice a month when business needs require it.