Servicenow Cmdb Architect

Tata Consultancy Services; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Tata Consultancy Services Limited in New York seeks an experienced ServiceNow CMDB Architect to lead CMDB strategy, governance, and enterprise data modeling. You will drive discovery, service mapping, and integration with infrastructure and cloud platforms to ensure CMDB accuracy and maturity.

The role requires hands-on design leadership, stakeholder collaboration, and the ability to define KPIs, dashboards, and automation strategies that improve data quality and operational efficiency.

Qualifications

• 8+ years of IT experience with at least 5 years focused on ServiceNow CMDB and ITOM solutions.
• Experience leading enterprise-scale CMDB implementations and governance programs.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Lead CMDB design, migration, and enterprise data model architecture.
• Define CI classes, relationships, and governance standards.
• Develop scalable CMDB solutions aligned with ITIL and ServiceNow best practices.
• Implement and optimize ServiceNow Discovery.
• Design and maintain Service Mapping for critical business services.
• Integrate CMDB with infrastructure, cloud, monitoring, and third-party platforms.
• Ensure accurate CI population and relationship mapping across enterprise environments.
• Establish and enforce CMDB governance processes and policies.
• Drive data quality initiatives, audits, reconciliation, and remediation activities.
• Develop automation strategies to improve CMDB accuracy and operational efficiency.
• Define KPIs and dashboards to monitor CMDB health and compliance.
• Engage with business, infrastructure, application, and service management teams to gather requirements and define solutions.
• Lead workshops and stakeholder discussions on CMDB strategy and roadmap.
• Coordinate User Acceptance Testing (UAT) activities and ensure successful deployment validation.
• Provide regular status updates and executive-level reporting.

Skills

Strong communication

Stakeholder management

Leadership

ITIL understanding

CMDB ITOM familiarity

Tools

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

CMDB Data Modeling

REST/SOAP Integrations

Job description

We are seeking an experienced ServiceNow CMDB Architect / CMDB Lead to drive CMDB strategy, architecture, governance, and operational excellence. The ideal candidate will lead enterprise CMDB implementations, data model design, discovery and service mapping initiatives, and work closely with business and technology stakeholders to ensure CMDB accuracy and maturity.

Key Responsibilities

• Lead CMDB design, migration, and enterprise data model architecture.
• Define Configuration Item (CI) classes, relationships, and governance standards.
• Develop scalable CMDB solutions aligned with ITIL and ServiceNow best practices.

Discovery, Integrations & Service Mapping

• Implement and optimize ServiceNow Discovery.
• Design and maintain Service Mapping for critical business services.
• Integrate CMDB with infrastructure, cloud, monitoring, and third-party platforms.
• Ensure accurate CI population and relationship mapping across enterprise environments.

CMDB Governance & Data Quality

• Establish and enforce CMDB governance processes and policies.
• Drive data quality initiatives, audits, reconciliation, and remediation activities.
• Develop automation strategies to improve CMDB accuracy and operational efficiency.
• Define KPIs and dashboards to monitor CMDB health and compliance.

Stakeholder Engagement & UAT Coordination

• Engage with business, infrastructure, application, and service management teams to gather requirements and define solutions.
• Lead workshops and stakeholder discussions on CMDB strategy and roadmap.
• Coordinate User Acceptance Testing (UAT) activities and ensure successful deployment validation.
• Provide regular status updates and executive-level reporting.

Required Skills

• ServiceNow CMDB
• ServiceNow Discovery
• Service Mapping
• CMDB Data Modeling
• ITOM Visibility
• CMDB Governance
• Data Quality Management
• REST/SOAP Integrations
• ITIL Framework

Preferred Skills

• Service Graph Connector
• Cloud Discovery (AWS, Azure, GCP)
• IntegrationHub
• Event Management
• MID Server Administration
• PowerShell/Python Automation

Qualifications

• 8+ years of IT experience with at least 5 years focused on ServiceNow CMDB and ITOM solutions.
• Experience leading enterprise-scale CMDB implementations and governance programs.
• Strong communication, stakeholder management, and leadership skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - Discovery
• ServiceNow Certified Implementation Specialist - Service Mapping