Senior Cloud Technical Advisor - AWS TAM

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services, Inc. in San Francisco, CA seeks a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for Enterprise Support.

You will work with engineers and service teams to resolve issues and craft strategies that drive customer adoption of AWS services across compute, storage, databases, and more. The role emphasizes proactive guidance, executive-level discussions, and travel up to 10% or more as needed, with a focus on delivering operational

Qualifications

• Bachelor’s Degree in Computer Science, Math, or related discipline.
• 7+ years of equivalent work experience or 9+ years of related work experience.
• 5+ years of design/implementation/operations/consulting with distributed applications.
• 7+ years of technical engineering experience.

Responsibilities

• The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution.
• Proactively craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices, keeping AWS environments operationally healthy.

Skills

Distributed apps

Technical engineering

Customer facing

Leadership

Education

BS in CS/Math

Tools

AWS services

Job description

Amazon Web Services, Inc. in San Francisco, CA seeks a Technical Account Manager (TAM) to be the principal technical advisor and voice of the customer for Enterprise Support.

You will work with engineers and service teams to resolve issues and craft strategies that drive customer adoption of AWS services across compute, storage, databases, and more. The role emphasizes proactive guidance, executive-level discussions, and travel up to 10% or more as needed, with a focus on delivering operational