Senior Cloud Systems Engineer, Production Support (Remote)

Syms Strategic Group, LLC; Ashburn (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC seeks a Senior Systems Engineer (Production Support) to provide expert day-to-day operations for complex cloud-based systems in a remote U.S. setting.

You will deliver production stability, implement automation, and collaborate with development, operations, and security teams to ensure reliable, secure services. The role requires 8+ years in systems engineering, strong Linux/Windows, AWS/Azure, IaC, and CI/CD expertise, with on-call availability and a track record of

Qualifications

• 8+ years of experience in systems engineering or a related field, production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS/Azure, Linux/Windows, scripting, and CI/CD pipelines.
• U.S. Citizenship and ability to obtain security clearance.
• Strong documentation and cross-functional collaboration skills.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices in analyzing data and situations
• Detect, isolate, document, report, and resolve outages or problems
• Document problems in logging and discrepancy reporting tools
• Work directly with the customer in day-to-day activities
• Respond to user calls regarding hardware and software problems
• Communicate status of key problem statuses to users and management
• Perform maintenance/installation of computing infrastructure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows

Python

Bash

PowerShell

Automation tools

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

Science Logic

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CI/CD pipelines

VPN

Networking concepts

Database administration

SQL monitoring

On-call support

Documentation

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Job description

Syms Strategic Group, LLC seeks a Senior Systems Engineer (Production Support) to provide expert day-to-day operations for complex cloud-based systems in a remote U.S. setting.

You will deliver production stability, implement automation, and collaborate with development, operations, and security teams to ensure reliable, secure services. The role requires 8+ years in systems engineering, strong Linux/Windows, AWS/Azure, IaC, and CI/CD expertise, with on-call availability and a track record of