Remote Senior Systems Engineer - Production Ops

Syms Strategic Group, LLC; Annapolis (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud systems. This role is remote and focused on VA deployments, requiring strong Linux/Windows, automation, and cloud skills.

You will work with cross-functional teams, maintain security compliance, and drive continuous improvement while ensuring system reliability and rapid incident response.

Qualifications

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch.
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation.
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch.
• An ability to troubleshoot and optimize system performance and reliability.
• An understanding of network protocols of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with secure best practices for production systems.
• Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
• Knowledge of database performance tuning and backup/recovery processes.
• Knowledge of CI/CD pipelines.
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
• An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
• Strong attention to detail to ensure system stability and data integrity
• An ability to quickly adapt to new technologies and processes
• A willingness to be on-call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS/Azure Cloud

Linux/Windows

Python scripting

Automation tools

IaC (CloudFormation)

CI/CD (GitHub Actions)

Git & DevOps tooling

RDS/Oracle

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

Tools

GitHub Actions

AWS CodeBuild

AWS CodeDeploy

CloudFormation

DynaTrace

Science Logic

Ansible

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud systems. This role is remote and focused on VA deployments, requiring strong Linux/Windows, automation, and cloud skills.

You will work with cross-functional teams, maintain security compliance, and drive continuous improvement while ensuring system reliability and rapid incident response.